1. SHIPPING & DELIVERY POLICY
At Look, we provide FREE Standard delivery to any address within the United Kingdom. However, do note that we do not deliver to PO Boxes, military and restricted areas, all naval ports.
On the front, we deliver to most countries that our logistics partners have affiliates in and whilst we strive to keep our rates affordable, our focus is on getting the items to you quickly, promptly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on a flat rate. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Local Deliveries
There are 2 delivery options available for customer, Standard and Express courier.
Standard Courier – is FREE for all local orders and it takes approximately 5 working days to reach you from the time of order as we do ship from warehouses worldwide this time can be up to 30 days..
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our local logistics partner, with your 6-digit Order Number. There will be an additional charge for re-delivery should nobody be present to receive the package. Please provide your contact number under the address selected upon checkout in order for the courier company to contact you in case of any unforeseen circumstances.
International Deliveries
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
5. RETURNS & REFUNDS
We accept returns and full refunds 14 days from the day you receive your product, the product must be unused by your pets because of health and safety and must be returned in good condition in the same packaging you received it in. Simply contact us to return an item. You will receive your refund through the method you paid with.
6. MODE OF PAYMENTS
We accept payments via Paypal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.
